Terms & Conditions
On our part we do understand that online payment/s require website security and data confidentiality. Making online purchases is a great deal of trust between the merchant and the customer and there will be no compromise on this at any given point. We have a secured payment gateway which is regularly tested and verified to ensure all the details, and transactions you carry out on this site are encrypted and safe for end consumer.
For additional information, please read our terms and conditions carefully.
The usage of words like “citron”, “we”, “us” and “our” on this website refers to Citron Tourism LLC; a limited liability company licensed in Dubai, United Arabian Emirates.
By booking the services available on this website or via our customer service agents you are accepting the terms and conditions and practices as described herein. The word “you” is referred to the customers.
*This website www.citrontours.ae is owned and operated by Citron Tours LLC
For booking services on this sight payment is required to be made in advance for receiving the booking confirmation and reservation Voucher.
You can make use of secured payment method/s available online on this website for payment.
If you make a reservation through www.citrontours.ae , you will receive payment confirmation and booking voucher that will be sent to the email address you have entered.
Confirmation and voucher is only sent via email if the payment is received successfully at our end.
CANCELLATION AND REFUND POLICY
The website has different refund policies depending on the service/s booked.
Please read cancellation policy of the service you wish to book carefully.
Any refundable service/s booked can be cancelled 15 days prior to the tour date with 100% refund.
Any refundable service booked can be cancelled 7 days prior to the tour date with 50% refund.
Park or attraction ticket/s may not be refundable depending on the service selected.
Non-refundable service that are mentioned so on the website will not be refunded once the booking is finalized.
Please contact customer service agent/s for refund of any service/s booked with them and paid using any other payment methods.
Terms on other payment methods may differ as per the payment method used.
No refund will be provided for No show/ last moment cancellation of any service/s.
No refund will be provided for partial usage of the service/s booked.
Please make sure you get the cancellation confirmation and refund acknowledgement for any cancellation requested.